Teleperformance

Teleperformance is one of the world’s largest providers of customer experience management and digital-integrated business services.

Location

Toronto, Ontario. Canada

About Client

Teleperformance is one of the world’s largest providers of customer experience management and digital-integrated business services. With operations across more than 90 countries and a workforce of hundreds of thousands, Teleperformance supports some of the most recognized brands in technology, financial services, telecommunications, and consumer goods — delivering multilingual customer care, technical support, content moderation, and back-office solutions at scale.
As the company expanded and modernized its North American operations, the need for flexible, high-performing workplaces became central to talent retention, operational efficiency, and brand representation at every site.

Our Approach

WDI Group has partnered with Teleperformance since 2014 as a long-term trusted advisor, supporting a decade of organizational change, real estate transitions, and workplace modernization across the U.S. and Canada — from Richmond and Fort Lauderdale to three Toronto locations. Across every engagement, WDI Group has delivered complete design/build solutions under a single point of contact, including construction and millions in office furniture — the flagship being the 60,000–65,000 sq ft North Lauderdale campus, built to support collaboration, training, and high-volume multilingual service delivery.

Throughout every engagement, WDI Group has operated as a single point of contact — aligning strategy, design, and construction under one accountable team. This model has allowed Teleperformance to move quickly between markets, replicate successful workplace standards, and maintain operational continuity across geographically dispersed sites.